Stanford Faculty Club, April 19, 2017

8:30 - 9:00am 
9:00 - 9:05am       

9:05 - 9:10am     
9:10 - 9:20am   

9:20 – 9:45am   

9:45 – 10:10am   

10:10 – 10:15am   

10:15 - 10:45am   

10:45 - 11:00am   

11:00 - 11:15am   

11:15 – 11:30am   

11:30 – 12:00pm   

12:00 – 12:15pm   

12:15 - 1pm   

1:00 – 3:00pm   

3:00 - 3:15pm   

3:15 - 4:45pm   

4:45 – 5:00pm   

5:00 – 6:30pm   

Registration / Morning Coffee

Welcome, Janet Martinez, Stanford Law School
Ethan Katsh, National Center for Technology and Dispute Resolution

Standards for Global eCommerce, Scott Cooper (ANSI)

Purpose of Workshop, Plan for the Day and Structure of the
Framework Document, Stephen Kwan (SJSU)

ODR and eCommerce: International Progress to Date
Vikki Rogers (Pace University)

ODR Standards: What’s Been Done, What Needs to be Done
Leah Wing (NCTDR, UMass-Amherst)

Introduction of Uncle Griff (Larry Friedberg, Modria)

Resolving Buyer Problems in the Global eBay Marketplace
Jim “Uncle Griff” Griffith, Dean of eBay Education


ODR, International eCommerce Standards, and ANSI
Mary Saunders (ANSI)

ODR Standards in China
Andy Lee (Shenzhen Institute, University of International Business and
Economics (UIBE), Beijing)

Structuring the Afternoon Break-Out Sessions
Topics for Each Breakout Group
Jan Martinez, Stephen Kwan, Colin Rule

Participants get lunch

Lunch and Keynote Q&A
Jeff Clementz, VP & COO, (interviewed by Colin Rule)

Breakout Sessions
There will be three groups of 15-20 people each.
Group 1: Facilitated by Leah Wing
Group 2: Facilitated by Jan Martinez


Reports from Breakout Groups
Drafting of Framework Document

Concluding Statements and Next Steps